Cancellation policy
SUBSCRIPTIONS
When you purchase a Super Henry subscription, you will receive recurring deliveries based on the delivery frequency selected at checkout.
Your payment method will be stored securely and automatically charged for each recurring order unless you choose to cancel your subscription before your next billing date.
SUBSCRIPTION BENEFITS
Subscribers may receive benefits including:
• Discounted pricing
• Free shipping (where applicable)
• Priority access to new products, offers or promotions
Subscription benefits may change from time to time at our discretion.
MANAGING YOUR SUBSCRIPTION
You may manage your subscription at any time through your customer account portal.
Subscribers can:
• Pause a subscription
• Skip a delivery
• Change the next delivery date
• Update payment details
• Update shipping information
• Cancel a subscription
Links to manage your subscription can also be found within your order confirmation and subscription emails.
CANCELLATIONS
You may cancel your subscription at any time.
To avoid being charged for your next order, cancellations must be completed before your next scheduled billing date.
If a recurring order has already been processed and payment has been collected, that order cannot be cancelled.
ORDER PROCESSING
Once a subscription order has been processed and dispatched, it is treated as a completed purchase and is subject to our Return and Refund Policy.
Please refer to our Return and Refund Policy for further information regarding eligible returns and refunds.
CHANGES TO SUBSCRIPTIONS
We reserve the right to modify, suspend or discontinue subscription plans, pricing, discounts, delivery frequencies or subscription benefits at any time.
Where changes materially affect your subscription, we will provide reasonable notice before the changes take effect.
CONTACT US
If you have any questions regarding your subscription, please contact:
hello@superhenry.com
Super Henry Ltd
8 The Esplanade
Carmarthen
SA31 1NQ
United Kingdom